Prology is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with us.

We may collect the following types of personal information:

2.1 Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Business/company details (for B2B customers)

2.2 Transaction Information

• Purchase history
• Payment details (processed securely via third-party providers)
• Order and delivery information

2.3 Technical Information

• IP address
• Browser type and device information
• Operating system
• Website usage data (pages visited, time spent, etc.)

2.4 Account Information

• Login credentials (encrypted)
• Account preferences and settings

We collect information when you:

• Register an account
• Place an order
• Contact us or request support
• Subscribe to emails or marketing
• Use or browse our website

We may also collect data automatically via cookies and analytics tools.

We use your information to:

• Process orders and payments
• Deliver products and services
• Provide customer support
• Improve our website and services
• Communicate updates, promotions, and service notices
• Prevent fraud and enhance security
• Comply with legal obligations

We may disclose your information to:

• Payment processors and financial institutions
• Shipping and logistics providers
• IT service providers and hosting partners
• Marketing and analytics providers
• Government or regulatory authorities (where required by law)

Some of our service providers may be located overseas.

By using our services, you consent to your information being transferred and processed outside Australia, subject to appropriate safeguards.

We implement reasonable technical and organisational measures to protect your information, including:

• Secure servers and encryption
• Access controls
• Monitoring for security threats

We retain personal information only as long as necessary for:

• Business operations
• Legal and regulatory compliance
• Dispute resolution

Under applicable law, you may:

• Access your personal information
• Request correction of inaccurate data
• Request deletion (where applicable)
• Opt out of marketing communications

To exercise your rights, contact us using the details below.

You may opt out of receiving marketing emails at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

We use cookies and similar technologies. Please refer to our Cookie Policy below for full details.

We may update this Privacy Policy from time to time. Changes take effect upon publication on this page.

If you have any questions or requests regarding this Privacy Policy:

• Prology
• Email: admin@prology.net

Cookies are small text files stored on your device when you visit a website. They help improve functionality, performance, and user experience.

Prology uses cookies to:

• Enable website functionality
• Remember user preferences
• Improve website performance
• Analyse user behaviour
• Support marketing and advertising

3.1 Essential Cookies

Required for the operation of the website, including:

• Account login
• Shopping cart functionality
• Security features

3.2 Performance & Analytics Cookies

Used to understand how visitors interact with our website, including:

• Page views
• Traffic sources
• User behaviour

These help us improve website performance.

3.3 Functional Cookies

These cookies allow the website to remember:

• Language preferences
• Region settings
• Customisations

3.4 Marketing Cookies

Used to:

• Deliver relevant advertisements
• Measure marketing effectiveness
• Track user interactions across websites

We may use third-party services such as:

• Analytics providers
• Advertising platforms
• Payment gateways

These providers may place cookies on your device.

You can manage or disable cookies through your browser settings. Please note:

• Disabling cookies may affect website functionality
• Some features (e.g. shopping cart, login) may not work properly

By continuing to use our website, you consent to the use of cookies in accordance with this policy.

Where required by law, we will request your explicit consent.

We may update this Cookie Policy periodically. Changes will be posted on this page.

For questions about our use of cookies:

• Prology
• Email: admin@prology.net