If you want to change your email, please click on the link: https://prology.net/customer/account/edit/

You can update your account details directly through our website. Just click on the "My Account" button located at the top right of the website and follow the prompts.
https://prology.net/customer/account/

To subscribe or unsubscribe, please click here. Then click the link: I've forgotten my password!
Please click "Login/Register" at the top of Prology.net
Click "Forgot Password" above the "Login" button
Follow the prompts, and enter your email address (the one you registered with)
You will then receive an email with a link for the password reset
https://prology.net/customer/account/forgotpassword/

You can contact us via chat application on prology or send email:

admin@prology.net

You may contact Prology Customer Service for compatibility /technical advice relating to our system builds and components

You would like to find out more information about scams and/or report scams, you can do so by clicking here: https://www.scamwatch.gov.au/report-a-scam

Bank Name:
Account Name:
Account Number:

No. All prices listed on our website don't include GST

Prology.net accept payments made by:

• Credit or Debit Card
• Direct Deposit transfer only
• Paypal

Your credit card will be charged when you submit your order online (not when the goods are ready to ship)

• Processing Time 1-2 Business Days - means that the item is in stock at Prology at that time, and only after the payment has been confirmed, could take up to 2 Business days to process for shipping or pickup
• Processing Time within 24-48 Hrs - means that the item is currently in stock with our suppliers; and only after the payment has been confirmed, should take 24 to 48 hours (during business hours) to process for shipping or pickup
• Processing Time within 1-3 days - means that the item is currently in stock with our suppliers; and only after the payment has been confirmed, should take 1 to 3 business days (or 24 to 72 hours) to process for shipping or pickup

You may request a cancellation of your order, provided your order has not already been Approved and in the Processing status. To check your order status go to My Account -> My Order.
Note that all cancellations are processed at the discretion of Prology staff - this is not an automated process. Depending on the items ordered, cancellation is not a straightforward process and may result in a restocking fee if the order process has already commenced, as per our terms and conditions. Cancellation after dispatch of your order is not possible

Yes, you can change the address as long as the replacement has not been dispatched, simply login to your account online, go to request to change shipping address

• Any refund (due to cancellation/ modification of an order, warranty claim etc etc) will be given to the customer via the same payment method the customer used to make the original payment. Please note that refunds can take up to 10 business days to process
• In some circumstances a consumer may only be entitled to a partial refund, for example, where the fault was not brought to the attention of the trader within a reasonable amount of time after the fault was discovered
• If the consumer has already had a reasonable amount of use from the goods, there may only be a partial refund

• Please contact us to request/submit your Refund, Return, Warranty Request & Consumer
• Please note if the product is deemed NO FAULT FOUND for any warranty claim or consumer guarantee claim, a service fee up to $50 with any additional shipping charges may be applied; and any inspection / rejection fees by the relevant authorized service center may also be applied. If a product is found to have been supplied to you in full compliance with the Australian Consumer Law, we may require you to pay Prology for any costs associated with returning the product to you
• For policies related to product warranties, please click on the link: https://prology.net/terms-conditions