These terms and conditions apply to all your purchases from https://prology.net. They contain very important information about your legal rights and obligations, including legal limitations and exclusions that apply to you. By placing an order for any product from Prology/Prology Online ("Prology.com.au"), you ("Customer / Consumer") agree to be bound by the terms and conditions listed below. You and Prology.com.au agree that the following terms and conditions are the exclusive terms governing the sales transaction between the Customer and Prology.com.au. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Prology Online.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to the rights and remedies you may have under the Australian Consumer Law you may also be entitled to benefits under the terms of any additional manufacturer's warranty. The manufacturer's warranty (if it applies to your product) does not in any way affect your rights under the Australian Consumer Law.

• simply change your mind; or
• purchased the wrong product; or
• already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or
• damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or
• no proof of purchase is provided.

• report the details of the fault and take the goods back to Prology (or return them by post or courier);
• state what remedy you would like. Prology.com.au does not guarantee that the remedy you request will be granted;
• provide proof of purchase when returning the goods;
• stop using the faulty item;
• ensure reasonable care is taken while the goods are in your possession.
• be sure that you did not cause the fault ie. fault was not caused by the product being used in an abnormal or non-recommended way. Such a use may be noted in the manufacturer’s warranty as rendering the manufacturer’s warranty void;
• the product must not be disposed of, lost or destroyed. In other words, we need to be able to prove that the product has failed; and
• not have reduced in value by delay on the customer's part. Customers should bring faults to Prology attention soon after they occur.
• Prology.com.au recommends that you carefully review the details of the manufacturer’s warranty (if such a warranty applies) and ensure that you comply with the terms and conditions of the manufacturer’s warranty. Prology.com.au accepts no responsibility for non-compliance with the manufacturer’s warranty.

• Change their mind about a product. This includes when a consumer has found a cheaper product elsewhere, has purchased an unsuitable item (where the consumer has not made any specific intended use of the product known to Prology.com.au), or their circumstances have changed and they no longer require the goods.
• Caused the fault by using the product in an abnormal way. Such a use may be noted in the manufacturer’s warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.
  Damage the product by making changes at your own discretion.
• Damage the product where the damage is caused by any factors beyond our control.
• You are unable to provide a proof of purchase, namely a tax invoice.
• Are responsible for damaging the goods by not following the care instructions (if any are provided).

• customer notifies Prology within 7 days of receipt of delivery of the product;
• products are not opened, used and are still in pristine condition;
• customer accepts a minimum restocking fee of 20% of the purchase price;
• Prology may reject the return upon inspecting the condition of the products and will return the products to the customer at the customer’s expense.

Acceptance of such returns are at the discretion of Prology.

• Not affected by being used incorrectly or in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.
• Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.
• Not reduced in value by delay on the customer's part. Customers should bring faults to Prology attention soon after they occur.

Prology is not a manufacturer or authorised service centre, therefore it is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you return the product to us for a warranty claim. Some of these manufacturer provided support services are free and may provide you expert technical advice. If the product is deemed faulty, in many cases, a tech support case number is assigned.
This can expedite the warranty process when lodging a warranty claim with Prology or directly with the manufacturer.

If the manufacturer directs you to return the product back to us then you should lodge a warranty request via the online RA service.

Please note: The actual manufacturer’s warranty process may vary for different manufacturers and/or suppliers, so we cannot provide an accurate time frame of how long the process will take for a particular product in the first instance. Status updates are provided once further information is received from the manufacturers, their service centre or agents.
Prology also reserves the right to apply any service fees for any warranty claims to cover all costs incurred including inbound & return freight, supplier/manufacturer service fees etc if the returned product is found to be not covered by warranty, warranty has expired, or no fault is found or the item was physically damaged.

• All pick ups can only be collected once we have processed your order and have sent you a verification email or phone call stating that your order is ready for pick up.
• All orders ready for pick up but are not picked up within 3 weeks will be classed as uncollected and therefore will be cancelled and a minimum 20% restocking fee applied.
• Walk-in orders may experience wait times depending on demand.
• Stock may not be available for Click & Collect walk-in orders due to priority allocations to online orders.

To cancel/modify an order please submit an enquiry via My Account: My Orders -> Enquiry -> Job Ticket system, If you are unable to submit a modification/cancellation then your order has passed the approval stage and your order is therefore final.

Please note that customers are responsible for all freight charges for re-deliveries, incorrect delivery details and these are added to the invoice total.

Any items that are unavailable due to a change in stock availability will be placed on back order. Prology will endeavour to fulfil your backorder as soon as possible and will notify you or update your item status with ETAs where possible. Should suppliers also not have the product in stock then you may request a modification, refund or store credit for the item/s and request a part shipment of your order.

Please check our website for the back ordered item's estimated time of arrival. Please note that these dates are estimates, and are not guaranteed to arrive on that date. Your product(s) will be promptly shipped as soon as the product arrives. No additional shipping fees will be charged.

Your account will be charged for the entire order, so that Prology can reserve the product and price for you. If this is not acceptable, you may cancel that portion of the order, and request an immediate credit.

As we are based in Australia and you are buying from an Australian company, we therefore charge you for your Order in Australian dollars. The actual price charged to New Zealand customers will be subject to: (i) New Zealand GST; and (ii) the exchange rate applied by the payment provider you have used.

New Zealand GST is subject to change in accordance with changes to NZ law. Please note Orders shipped to NZ valued at more than NZ$1000 may incur duties, customs charges and fees (including GST on duty / freight) charged by the NZ Customs Service once the Order reaches its destination port. These amounts must be paid by you directly to the NZ Customs Service or its authorised service provider. Separate Orders placed on the same day may still be subject to the duties, customs charges and fees, as if they were the one order. You can calculate these expected duties, customs charges and fees using NZ Custom Service duty estimator. Note that the GST on the goods has already been collected at checkout. We are not responsible for and will not reimburse any of these duties, customs charges or fees. You should Contact your local NZ Customs office or you can find out more information at NZ Custom Service GST and Duty FAQs. Thresholds and rates are subject to change in accordance with changes to NZ law. Additionally, your financial services provider or payment provider may charge currency conversion and administration fees on purchases and any refunds we provide. The exchange rate used to determine the quantum of the refund (in NZ dollars) shall be the prevailing rate at the time the refund is made (not the original exchange rate).

Payment Methods & Terms
Orders: An order is not binding upon Prology.com.au until it is accepted & approved by Prology.com.au . Prology.com.au must receive full payment before it will accept, approve & process an order. Payment for product(s) ordered is due prior to shipment & back orders (pre-order).

• Credit or Debit Card
• Direct Deposit transfer only
• Paypal

Please note: Prology reports all attempted credit card fraud immediately to Australian Federal Police. (www.afp.gov.au)

Prology reserves the right to make changes and corrections in prices, products and specifications without notice due to errors arising from misprints, technical and human errors.

Subject to ‘Competition and Consumer Act’ set out below our total liability with respect to any statutory guarantee owed to a consumer when a problem with a product purchased by a consumer from us is minor is limited, at our option to:
(a) the replacement of the goods; or
(b) the repair of the goods; or
(c) the payment of the cost or replacing the goods or of acquiring equivalent goods.

All express or implied representations, conditions, statutory guarantees, warranties and provisions (whether based on statute, common law or otherwise) relating to these terms and conditions, that are not contained in it, are excluded to the fullest extent permitted by law.